Wednesday, September 30, 2015

You can't record in Skype for Business (and Lync 2013), when you click button "Start Recording" nothing happens

Consider the following scenario:
  • You install security update (KB3085500) that is documented in security bulletin MS15-097 Security Update for Lync 2013 (Skype for Business) that was released on September 8, 2015. 
  • You will have this update installed automatically as a part of Office 365 application package.
  • You join a meeting by using the Skype for Business client (version: 15.0.4753.1000).
  • You click the More Options button, and then you click Start Recording.

In this scenario, nothing happens. You don't see any notification or visual indication that recording has started. Additionally, when you open the recording manager, you don't see any file or progress status. Microsoft confirmed this is a bug (KB3099414) and will be fixed on 13 October 2015

Workarounds for Office 365 2013 based users:

Workaround 1 
You can download the latest release version of office 2016 – from the portal and make use of it. Skype for business recording will work on this client.

Workaround 2 

You can revert back to old version of Skype for Business / Lync client which will have the recording option https://support.microsoft.com/en-us/kb/2770432

1. At the command prompt (run as Administrator), run one of the following commands:
For an Office installation in a 32-bit version of Windows:
cd %programfiles%\Microsoft Office 15\ClientX86
For an Office installation in a 64-bit version of Windows:
cd %programfiles%\Microsoft Office 15\ClientX64
2. Run the following command:
officec2rclient.exe /update user updatetoversion=15.0.4745.1002

Workaround for Office 2013 based users:
Remove security update KB3085500 from your PC.

#Update. October 13, 2015.
Issue fixed with 
15.0.4763.1002 Office 365 release.
Issue fixed for MS Office Lync 2013 (Skype for Business 2015) with KB3085581


#Update. December 23, 2015.
They've broken it again. 
Recording Issue is present with 15.0.4779.1002 again
When you play recorded desktop session you see blank screen and message:
"At this point in the meeting, no one was presenting or sharing video"