Saturday, December 19, 2015

Call Quality Dashboard for Skype for Business Online (Preview)

Call Quality Dashboard (CQD), previously a free Microsoft add-on for Skype for Business Server, is now available in Preview for Skype for Business Online Office 365 tenants.

More details on how to set it up and what it contains are on the Office 365 support page: Turning on and using Call Quality Dashboard in Skype for Business Online. At the moment it’s a single page preview edition.


Before you can start using the CQD, you'll need to activate it for your Office 365 organization:

1. Sign in to your Office 365 organization using your Global admin account, and then select the Admin tile to open the Admin center.
2. In the left pane, under Admin, Select Skype for Business to open the Skype for Business admin center.
3. On the Skype for Business admin center, select tools in the left pane and then select Skype for Business Online Call Quality Dashboard.


4. Then I was asked to sign in again to activate


5. It may take a couple of hours to process enough data to display meaningful results in the app. In my case it took about 10 minutes before the charts started getting populated.


6. Showing reports


7. The CQD Preview edition dashboard includes a Tenant Data Upload page, accessed by selecting the Tenant Data Upload link tag on the top right corner. This page is used for admins to upload their own building's information, such as mapping of IP address and geographical information, etc. “Building” tsv file, currently, there must be 14 columns for each row, and each column must have the following data type, and the columns must be in the order listed in the following table.