Friday, September 23, 2016

Office 365 users are missing in Dynamics 365 for Business (CRM Online)

Scenario

Office 365 users have not been synchronized to Dynamics CRM Online after you have assigned them a CRM Online licence then you should check the following.

Solution

In the Office 365 portal under the admin menu select the CRM option.



From there select the "Edit Settings" for the CRM instance you are having problems with. Check that the "Instance Security Group" is not set otherwise only users in the assigned group will be allowed access to that CRM instance. If there is any other value like "<none>" you may need to clear and save settings it before users will appear in CRM Online