Tuesday, October 25, 2016

Exchange Cutover migration batch error "Couldn‎'t find object "/o=NT5..."

Scenario:

You migrate mailboxes to Exchange Online using Exchange Cutover scenario. You start the Cutover migration batch, and then you have following error on some users:
Error: ProvisioningFailedException: Failed to update one of the recipient properties. --> Couldn‎'t find object "/o=NT5/ou=9b22534a504ae64e826374ec36c06562/cn=a3b7c64174213644975404f83e27205a". Please make sure that it was spelled correctly or specify a different object.
Unfortunately the error message and the report gives no further details about exactly which recipient property failed to update. The synchronization of affected mailboxes can't be successfully finished due to this error.

Solution:


The reason is that affected on-premises mailbox account may have "Send-On-Behalf" permissions or the "Manager" field which points to disabled Active Directory account (ex. people who are no longer working for the company).  



The solution is to clear this stale account from the properties of affected mailbox. Then stop and re-run the Migration Cutover batch again.
Paul Cunningham provided a couple of PowerShell scripts which allow to find such stale objects: